A software subscription is generally considered a service. When you subscribe to software, you’re essentially paying for ongoing access to the software and its updates, support, and maintenance. This is different from purchasing a software product outright, where you pay a one-time fee for a perpetual license to use the software.
In a subscription model, the software provider typically offers continuous improvements, security updates, and customer support as part of the service. This ensures that you always have access to the latest features and enhancements.
So, while the software itself might be a product, the subscription model is a service that provides ongoing value and support.