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FAQs

Is a software subscription a service or a product?

A software subscription is generally considered a service. When you subscribe to software, you’re essentially paying for ongoing access to the software and its updates, support, and maintenance. This is different from purchasing a software product outright, where you pay a one-time fee for a perpetual license to use the software.

In a subscription model, the software provider typically offers continuous improvements, security updates, and customer support as part of the service. This ensures that you always have access to the latest features and enhancements.

So, while the software itself might be a product, the subscription model is a service that provides ongoing value and support.

Why do I need MFA?

Multi-factor Authentication (MFA) is a security measure requiring users to provide two or more verification factors to access an account. This means that even if someone obtains your password through a phishing scam or saw it written on a sticker on your monitor, they would still need that second factor, such as a fingerprint or a one-time code, to access your account.

Passwordless authentication is becoming increasingly popular as it offers a more secure and convenient way to access accounts.  Windows Hello for Business, Microsoft Authenticator and FIDO Security Keys are options to authenticate without a password.

Multi-factor and Passwordless authentication methods are evolving to keep up with the ever-changing landscape of cybersecurity.

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Why isn’t my USB drive enough to backup my stuff? I move things there all the time.

USB drives can be useful for quick transfers but are not the most reliable or secure option for backing up important data. There’s no redundancy.  If the USB Drive fails, gets lost, or you forget to copy the data, you have no other copies of your data. Redundant backups, like using multiple drives or cloud storage, are an improvement. Having Norrena Services automate your backup solution would provide significantly better protection by ensuring your data is regularly and consistently backed up and verified with screenshots, eliminating the need for manual intervention.

Why should I bother with Managed IT Services?

I doubt sales reps are hired to wait on Windows Updates. Managed IT Services through Norrena Services enable users to focus on business instead of the tools used to run it. Let us take a Proactive Approach to maintenance and monitoring to keep your computing environment running smoothly.

Whether you have 5 computers or hundreds, let us automate and manage your IT Services so you can get back to work. There is no point in spending more time and money waiting for something we could have automated for you. Especially when it comes to Cybersecurity. So many of those risks are alleviated when you hire us to manage your IT and Services. We are the experts, with the experience to set up robust and automated security measures, including firewalls, antivirus software, and regular security audits, to protect your data from threats.

Why wait for your business to shut down because you forgot to do something?

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